Help Center

Frequently Asked Questions

General Questions

What Payment Methods Do You Accept?

Which Countries Do You Ship To? And Do I Have To Pay For Shipment?

Is it Safe to Place an Order on Your Site? How Are My Payment Details and Address Information Treated?

Are your Products Original?

Shipping Related Questions

Where Are You Shipping From?

What is Free Item plus Shipping and What is No Rush Delivery?

How Do I Get My Purchased Items Delivered To My Door?

How Long Would it Take To Get My Order?

What Time Would I Get My Orders Delivered?

What If I Missed The Delivery Time, or If I Am Not at Home?

Why I am Not Seeing Any More Updates On My Order Status?

Do I Have To Pay for Duties, Import Tax, Customs, Sale Tax?

What Happens if my Package is Sent To The Wrong Address? Or Lost?

Order Related Questions

What Should I Do If I have Input the Wrong Shipping Address?

How Do I Edit My Billing Address?

Can I Cancel My Order After Its Submitted?

Can I Edit My Order After It Has Been Submitted?

What Do I Do If I Got The Wrong Order?

What Do I Do If My Item Was Damaged When Was Delivered?

Why I Got Part of My Order Delivered And Not All Together?

Refund and Exchange

Refund and Exchange Related Questions

I Do Not Like My Item, How Do I Go About Exchanging My Item For Something Else?

Can I Refund A Sale Item? Or A Gift Card?

How Long Would IT Take To Get The Refund Money In My Account?

How do i go about Returning an item?

Where Can I find my Invoice or Return Form?

Data Protection and Your Rights

Cookies Related Questions

What Are Cookies and Do You Use them on Your Site?

What Type of Cookies do you Use on Your Site?

Can I control and opt out from cookies?

Personal Data Related Questions

How my Personal Data is Collected and Treated when using Aubenord?

How Do I Go About Accessing My Personal Information? Or If I have any Questions?

My Question Is not Listed, And I still Want To Contact You!

Social Media Competition Rules

Rules for Social Pages and Monthly Competitions

Ways to Contact Us?

Any Questions?