Help Center

We currently accept payments from key global payment providers such as Visa, Master Card, American Express, Paypal, Amazon Pay, Shopify Pay and Apple Pay.

Our team are currently working very hard to add other major payment providers to our portfolio to make sure your order experience of our site is simple and hassle free as possible!  

We ship our products to over 140 countries worldwide. Please note that shipping times may vary depending on where you are. And shipping costs will automatically apply at the checkout step of your transaction. Except when “Free No Rush Delivery” is selected or applied, where as part of our current “Free No Rush Delivery” promotion, we will cover the postage cost on your behalf.  So you don’t have to pay for postage.

Please note due to logistic issues, postal reach and global sanctions in some places we are unable to sell to customers in the following countries:

Afghanistan, Angola, Bangladesh, Brunei, Burkina Faso, Burundi, Cambodia, Chad, Congo, The Democratic Republic Of The Congo, Cuba, Equatorial Guinea, Eritrea, Ethiopia, French Guiana, Gabon, Gambia, Ghana, Grenada, Islamic Republic Of Iran, Iraq, Jordan, Kazakhstan, Kenya, Democratic People's Republic Of Korea, Kyrgyzstan, Lebanon, Liberia, Libyan Arab Jamahiriya, Malawi, Myanmar, Niger, Nigeria, Oman, Pakistan, Palestinian Territory, Russia, Rwanda, Saudi Arabia, South Korea, Sri Lanka, Syria, Uzbekistan, Vietnam, Western Sahara, Yemen, Zambia.

Customers from Southern America and Africa region may not be able to get some items on Free Shipping Worldwide and only can get items on courier deliveries due to postal issues and postal safeties. 

Please feel free to contact us if you have any questions or if there are any specific products that you really like and we can arrange suitable courier options for you. 

We take safety and security of your data very seriously. As such, we only use key global payment providers and run our site on one of the best hosting service, Shopify, who complies with the highest level of Payment Card Industry (PCI) standards to make sure all your card details are secure and your data is safe.

If you have provided us with your credit card information at the checkout, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. We follow all PCI-DSS requirements and implement additional generally accepted industry standards to protect your personal data.

Please note, AubeNord, itself does not have access to any of your card details and all your payments are processed via Shopify which is later on remitted to us.

Also note, we will not sell your personal data to anyone for any purposes.  

At times, we may share your limited transaction details to our trusted third parties, warehousing partners, or carefully selected suppliers to act on our behalf to fulfil your orders, deliver packaging, or providing customer service.

Feel free to read more under our Privacy & Policy

We currently hold our stocks at our selected warehousing fulfilment partners in Europe, Asia and United States to make sure you receive the items as fast as possible. And with most savings passed on to you by keeping our costs low. This is why at times it may take just a little longer to receive some of the items from us. 

You will receive your items from your local postal service at your shipping destination, once orders have left our fulfilment centres and after its been processed at your local customs holdings.