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  • 1.What are cookies?
  • 2.What types of cookies do we use and how we use them?
  • 3.What we use Social buttons for?
  • 4.Main cookies and other technologies
  • 5.How long cookies will stay on my computer?
  • 6.How to control and opt out from cookies?
  • 7.Cookie Policy changes terms
  • 8. Our contact Information
  •  

    By using Aubenord website and services, you acknowledge that you have read and agreed that cookies, web beacons, or similar storage technologies may be placed on your device or computer from which you access our website. You also agree to the terms of our Privacy Policy and Cookie Policy. We use cookies to recognise you, your browser and your device to offer you a more personalised browsing experience. We also allow carefully selected third parties to use cookies, pixels and ad tags while you are browsing our Website. These collect information about your browsing habits and usage and allow us to show you ads while you are browsing our Website and other sites on the internet. This Cookie Policy highlights what types of cookies we use on our website and for what purposes.

     

    1.What are cookies?

     

    Cookies are small amount of information that’s downloaded on to your computer’s hard drive as small text files when you visit certain websites.

    At Aubenord, we use different number of cookies on our website to understand useful information about our site traffic and user behaviour. This in order to improve the browsing experience of all our users and to personalise any future visits they make to our site. For instance to remember your login/ region information, shopping cart information and any other settings you have previously selected on our site. So you don’t have to re-enter these information each time you return to our website or browse from one page to another. This way we can deliver you a better and a more tailored experience of our site in your future visits.

    You do have a complete control of cookies from your device browser settings. These cookies do not give us any personal information about you and you can stop to receive them at any time by modifying your browser configuration. However, if you choose to disable them, you may not be able to access some parts of our pages or benefit from a personalised viewing. 

     

    2.What types of cookies do we use and how we use them?

     

    We use different types of cookies to run our website, such as:

    1. Strictly necessary cookies: These cookies are important to allow you to browse our website, access its secure areas and use our full website features. And are key for the smooth operation of our website. Without these cookies, it is impossible to create a connection to the user profile and/or to use the website in full. For example these cookies can detect your device to deliver you an optimised viewing based your browser type or device type or allows you to sign in to your members account. We also use user-input cookies for the duration of their session to help keeping track of user’s form inputs that span across several pages. We do not use these cookies to collect personal information about you. These cookies are stored on your device until your browser closes.
    2. Functionality cookies:These cookies provide you with a convenient and a more complete use of our website. They also can help to make your site usage and visit more personalised. These cookies are stored permanently on your device. We use these cookies to remember your previous site choices or information you’ve provided, such as your username, email address, language, or the region you are in. And allows us to tailor your website experience specifically to your preference. Some of the functionality cookies we use include:
      • User-specific security cookies: These cookies are set for specific tasks of increasing the security of the service. For instance to detect authentication abuses for a limited persistent duration, like repeated failed login attempts.
      • User facing customised persistent cookies: These cookies are used to store a user’s preference regarding a service across our site pages. For example if you agree to use the “remember me” function.
      • Load balancing session cookies: These cookies are used for the duration of the session to identify the same server in the pool in order for the load balancer to redirect user requests appropriately.
      • Multimedia content player session cookies (or flash cookies): are used for the duration of a session to store technical data needed to play back audio or video content (e.g. image quality, buffering parameters and network link speed).
      • Performance cookies:These cookies collect information about how our users use our website, and how often. These cookies are only to gather information for statistical purposes and are not mandatory for the use of our website. However as we are dedicated to delivering a great user experience and use many tools to help us improve our website browsing, we do require you to consent to use them. Some of the performance cookies we use include:
        • Analytical cookies: These cookies are used to learn how our website is performing and make changes to improve your browsing experience. These cookies collect information about how users interact with our website, for example, to determine the most search words that lead to a webpage, or which section of the website is used most. The collected information is used for statistical and analytical purposes to understand our users interest to make our pages friendlier. These cookies are not used for targeting you with online marketing. For analytical purposes we also use third-party cookies at times.
        • Third-party cookies: On our website uses third-party services and cookies, such as for analytical purposes like Google Analytics. These cookies help us measure how our users interact with our site content, unique visits, returning visits, length of the session, how users navigate through our pages and their page actions, what is popular or not and ultimately help us to make our site more usable. We are not responsible for third-party cookies. You can learn more about these cookies and their privacy policies by visiting their respective websites. At any point in time, you have the right to opt-out from data processing by third-party cookies. For more information please read “how to control and opt-out from cookies” section.
        • Targeting cookies: We use these cookies on our website to tailor marketing to you based on your interests. These cookies remember that you visited our website and may be used to show you personalised advertisements on social media and other sites. This way we aim to provide you with more personalised services in the future. For targeting purposes, we sometimes use third-party cookies too. These cookies are stored permanently on the your device. Although these cookies track your visits to our website and other sites, they typically cannot personally identify you. Without these cookies, the advertisements that you see may be less relevant to you.
        • Social Plug-in Tracking cookies: We also use our social networks’ plugins modules, such as Facebook pixels and others to process information about the users actions on our website. For example information about visited webpages, the users Facebook ID, browser data and others. The information processed from Facebook pixels or in general from our social network plugin modules are used to display interest-based ads when using these social networks as well as to measure cross-device conversions to learn more about our user’s interactions with our webpages and others. We link this plug-ins into our platform to provide our users with services that are requested explicitly by them. Your consent is required as some third-party social plug-in tracking cookies are used for things like analytics, market research and behavioural advertising.
    3. In addition, we use Web Beacons on some of our pages or in some of our email messages. They basically notify us of your visit or if you have received our emails. These are also called sometimes as pixel tags or clear GIFS. And since they are used with Cookies, if you disable your Cookie, then we will only detect an anonymous site visit. 

       

      3.What we use Social buttons for?

       

      At Aubenord we also use social buttons on some of our pages and communications for third party media sites to enable our users to share and bookmark webpages. We cannot prevent these sites from collecting information about you. Please read more on how third-party social media sites use and collect information about your activities on our site and on Internet by using their respective Terms of Use and Privacy Policies.

       

      4.Main cookies and other technologies

       

      Below is a list of our main partners that may place cookies, pixels or other similar technology on your browser or device when visiting our Website and apps:

      Partner Name

      Cookies

      SHOPIFY

       

       

      _session_id, unique token, sessional, allows Shopify to store information about your session (referrer, landing page, etc).

       

      _shopify_visit, no data held, persistent for 30 minutes from the last visit, used by our website provider’s internal stats tracker to record the number of visits

       

       

      _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, counts the number of visits to a store by a single customer.

       

       

      cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

      _secure_session_id, unique token, sessional

       

      storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

       

       

      Shopify Kit tags and pixels, Kit Marketing Facebook partner, uses Facebook data for targeted advertisements and emails (if you have opted in for emails).

      FACEBOOK

       

       

      FACEBOOK PIXEL, Facebook pixels are placed on our Website so that when you are on Facebook we can show you advertising that is personalised to you based on your interaction with our Website.

      We use Facebook Advertising and Analytics Pixel.  And also use both first party and third party cookies for Facebook Pixel. 

       

      FACEBOOK CUSTOM AUDIENCES, If you are opted in to receive email marketing from us, we may pass your email address in a hashed form (a method of protecting your personal data) to Facebook to create custom audiences. This way, Facebook will show you more relevant ads that are personalised to you based on your interaction with our Website. It will also measure how you interact with those ads.

      TWITTER

       

       

      Twitter aside from being a social networking platform, also provides a marketing platform for advertisers to buy and send tweets to users. The cookies allow you to be identified, receive targeted advertising and for the effectiveness of such advertising to be measured.

      Google Analytics, Google Tag Manager, Google Remarketing, Google Adwords Targeting

      (please see below links for more info:

      https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

      https://www.google.co.uk/analytics/tag-manager/use-policy/

      https://policies.google.com/terms?hl=en

      https://policies.google.com/privacy?hl=en )

       

      We use Google platforms such as Google Tag Manager, Google Analytics,  Google Adwords and Google Remarketing for customer behavioural analysis on our site as well as to serve our customers personalise and most relevant ads. 

      Please follow the links on the left to see google policies for more information on these

       

      PREF, persistent for a very short period, set by Google and tracks who visits the store and from where

       

      gtag.js and analytics.js set

      The analytics.js JavaScript library is part of Universal Analytics and uses first-party cookies to:

      ·       Distinguish unique users

      ·       Throttle the request rate

      _ga - Used to distinguish users

      _gid - Used to distinguish users.

      _gat - Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>.

      AMP_TOKEN - Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.

      _gac_<property-id>, Contains campaign related information for the user. At times, google AdWords website conversion tags will read this cookie unless you opt-out 

       

      ga.js – cookie usage_

      The ga.js JavaScript library uses first-party cookies to:

      ·       Determine which domain to measure

      ·       Distinguish unique users

      ·       Throttle the request rate

      ·       Remember the number and time of previous visits

      ·       Remember traffic source information

      ·       Determine the start and end of a session

      ·       Remember the value of visitor-level custom variables,

      __utma, Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.

      __utmt, Used to throttle request rate,

      __utmb, Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.

      __utmc, Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.

      __utmz, Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.

      __utmv, Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVarmethod. The cookie is updated every time data is sent to Google Analytics

       

      Content Experiment cookies, 

      __utmx, Used to determine a user's inclusion in an experiment.

      __utmxx, Used to determine the expiry of experiments a user has been included in.

       

      Display Advertisers, For customers that are using Google Analytics’s Display Advertising Features, such as remarketing, a third party DoubleClick cookie is used in addition to the other cookies described in this document for just these features. For more information – please follow this link:

      https://policies.google.com/technologies/ads

      Fire Push Platform (SMS, Web-push and Marketing automation services)
      We use Fire-push as our web push, SMS and marketing automation platform and your data will be transferred to the platform for processing in accordance with their Privacy Policy.
      Yopto Customer Reviews

      We use customer service agents such as Yopto to collect customer reviews on our products or services. For this, from time to time, we may share your purchase information such as product name, date of purchase and customer contact details to Yopto. They will then use this information to contact our customers on our behalf to get real and genuine reviews. 

      Please see below link for their privacy policy details: https://www.yotpo.com/privacy-policy/

      ROI Hunter,  and Facebook Remarketing

       

       

      System logs and cookies: Remarketing cookies and tracking pixels used to track customer actions on our website. This is to show what products are viewed, what products are purchased, whether the Customer came to the website as a result of clicking on one of their targeted Facebook advertisements, how long users spend viewing our website, time and value of purchases, product purchases and what pages are viewed most often. This information is then shared with us by ROI Hunter, Google Tags and Facebook Pixels. You can set your browser to notify you when you are sent a cookie. This gives you the chance to decide whether or not to accept it. If you disable cookies, you may not be able to take advantage of all the features of our website.

       

      Advertisements: In addition to tracking services, we use ROI hunter, Google Adwords and Facebook advertisement services. These are served via Customer’s Facebook account using Facebook Marketing API and cookies or on Google Targeted ads. These cookies allow the advertisement server operated by that third party to recognize your computer each time they send you an online advertisement.

      This information allows online advertisers to deliver targeted advertisements that they believe will be of most interest to you.

      Please read more on ROI Hunter privacy link using this link: https://www.roihunter.com/privacy-policy

       

      5.How long cookies will stay on my computer?

       

      This depends on type of cookies that are stored on your computer’s hard drive or device, whether it is a “session based” or “persistent” cookie. Persistent cookies usually last until they are expired (usually between 90 days and two years from the downloaded date) or deleted. Session-based cookies last until you stop your browsing session. For more information, please read “how to control and opt-out from cookies” section.

        

      6.How to control and opt out from cookies?

       

      You can control and manage cookies in various ways. When you visit our website you are presented with an informative statement on top of our homepage, seeking your consent that our website uses cookies and only continue to proceed if you agree with our cookie policy and privacy policy. Please note most browsers automatically accept cookies. But If you wish to revoke your consent from saving cookies on your device, you can do so by selecting delete all cookies in your browser settings or browser tools preference or set-it up as block all cookies from being saved.

      You can find out more on how to do this by clicking on the “help” button from your browser settings and follow the instructions (we have listed some key browsers types below for ease of reference). Please note that removing or blocking cookies can have a negative impact on your browsing experience of our site as some areas wouldn’t display or you may no longer be able to fully access it.

      Feel free to read more on these features or steps you can take to protect your privacy on Internet using following third party links:

      What?
      How it helps?
       Links
      All About Cookies
      For general information on cookies and how to opt out from them
      www.allaboutcookies.org
      Your Online Choices Guide on online Behavioural Advertising and privacy
      This site is operated by the Internet Advertising Bureau,the industry body for online advertising. On here you'll find information about how behavioural advertising works, how to opt out, further information about cookies and the steps you can take to protect your privacy on the Internet
      http://www.youronlinechoices.com/uk/
      Opt-out from Microsoft Internet Explorer Cookies
      For more information on Internet Explorer cookies
      https://support.microsoft.com/en-gb/help/278835/how-to-delete-cookie-files-in-internet-explorer
      Opt-out from Safari Cookies
      For more information on Safari cookies
      https://support.apple.com/kb/PH21411?locale=en_US
      Opt-out from Google Chrome Cookies
      For more information on Google Chrome cookies
      Opt-out from FireFox Cookies
      For more information on FireFox cookies
      https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
      Opt-out from Opera Cookies
      For more information on Opera cookies
      https://www.opera.com/help/tutorials/security/privacy/
      Opt-out from Google Analytics
      For more information on Google analytics cookies. For this you may need to install Google Analytics opt-out browser add-on, which will prevent sharing information about your website visits with Google Analytics.

      https://support.google.com/analytics/answer/181881

       

      https://support.google.com/ads/answer/7395996

       

      https://policies.google.com/technologies/ads

       

      https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

      Opt-out from Facebook Custom Audience
      For more information on how to opt-out from Facebook Custom Audience
      http://www.facebook.com/help/1415256572060999
      For Mobile Devices
      Opt-out from Mobile Apple iOS Safari
      For more information on Apple iOS Safari
      https://support.apple.com/en-gb/HT201265
      Opt-out from Mobile Android Chrome
      For more information on Android Chrome
      https://support.google.com/accounts/answer/61416?co=GENIE.Platform%3DAndroid&hl=en

       

      In addition, if you want to opt out from interest-based, behavioural advertising, you can also try using one of the following tools based on the region you are in. Please note that this is third-party tool that will save its own cookies on your devices and Aubenord ltd is not responsible for their Privacy Policy. For more information and opt-out options, please visit:

          • EU – European Interactive Digital Advertising Alliance
          • Canada – Digital Advertising Alliance
          • US – Digital Advertising Alliance

       

      7.Cookie Policy changes terms

       

      Please note, we reserve the right to make changes to this Cookie Policy. By continuing to use our website and/ or our services you are hereby giving us your consent to our Cookie Policy. We may at times update this policy and it would come into force once published on our site. It is your responsibility to regularly check the content of this policy to learn about any changes.

       

      8.Our contact Information

       

      If you have any questions on this Cookie Policy or would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at dataprotection@aubenord.com or by mail at

      Aubenord
      [Re: Privacy Compliance Officer]
      Suite 6,
      94 Fulham Palace Road,
      Hammersmith,
      London, United Kingdom
      Code: W6 9PL

         

        We will inform all individuals who make enquiries or lodge complaints about procedures, as applicable. If a complaint is found to be justified, we will take appropriate actions, including, if necessary, amending our policies and practices.