PRIVACY & POLICY
Aubenord.com and its services are owned by Aubenord operations, based in United Kingdom. We at AubeNord take privacy of our customers and copyright laws very seriously. This privacy policy (the “Policy”) along with our Terms and Conditions and Cookie Policy describes the way we (“we”, “AubeNord” or “us”) collect, use, store and treat your personal information, consistent with our commitment in providing you with a satisfying, safe and user friendly shopping experience. As we know that you care about how your personal information is used from your interactions with us. This Policy along with our Terms and Conditions policy applies to all our interactions with you through all our channels (“Channels”, ”Social Media” and “all our other communication channels”) and our website with our products and services.
Please take time to read the followings carefully to understand what information we collect from your visits to our site or channels (including when you purchase products on our site, posting on our chat-rooms and messaging boards, or making any submission on our Site or Channels), how we collect the information and how then this is used. As from time to time we gather certain types of information from our users to improve our services and onsite journey/ social experience. And by visiting our Site and Channels, you acknowledge that you have read and accepted our Privacy Policy and Terms and Conditions.
We recommend you review this policy every time you visit our site and before you share any personal information with us, so that you are happy with it. In the instance that you do not agree with this Policy, we advise you not to use our Site or channels and please do not provide us with any Personal Information.
1. How your personal information is collected and treated?
- When you visit our website, and other sites accessible within our site, purchase something from our store, as part of the buying and selling process, or when you voluntary register with us or update your existing profile with us, including for our newsletters subscriptions, competitions or to receive our catalogues, or when you use our communications services, answer surveys, filling in forms, enter contests, or when you post on our message boards, or making other submissions or use on our site and/ or on our channels (including joining our social channels and pages) as well as participate in our promotional opportunities, we may collect the personal information you give us to communicate with you, such as your contact details including your name, address and email address.
- When you use our communication services such as Email marketing, with your permission and consent, we may send you emails about our store, new products and other updates. For this reason, and when you purchase something from us in order to send your purchase confirmation email, relevant notifications and shipping updates, we may at times share and process your contact information using our push notification service and email system providers such as Google Gmail Suite, MailChip, Oberlo in-app email notification exchange, or Shopify notifications email system.
- When you choose to send an email from our Site to a friend, we may collect your friend’s name and email address which is to be used for forwarding email only and not saved as part of marketing databases nor in our customer base.
- When you browse our online store, engage with our apps, network or services, we also automatically receive some information using technologies (e.g. cookies), on your computer’s internet protocol (IP) address, location, user behaviour and other technical information about your use of our network (including device data) and site in order to provide us with information that helps us learn about your browser and operating system to improve our future onsite experience.
- Based on your cookie status we may at times use its data for better ads targeting across our various social platforms and email channels using our email and retargeting marketing apps. Please read more on this in our cookie and web-beacons section.
- At times we may aggregate and annonymize our collected customer information and share in various formats with our trusted partners, third parties or advertisers to help with our future product research and to improve our services.
- When you purchase something from our store your personal and financial information will be used and processed by our payment providers (Shopify payment, Mastercard, Visa, Amazon Pay, Apple Pay, Paypal, American Express) and Shopify fraud detection service to ensure fast and secure way to manage and process your payments. These providers all adhere to highest global security standards and measures for handling payment information. You can find out more on this in our Payments section. We will not share your payment information to any other organisation other than to our payment providers or fraud detection provider.
- After your purchase, based on your location and our stocks locations, we will then share your shipping information with our own internal warehouse or carefully selected warehousing partners or trusted suppliers and shipping carriers providers to manage your shipment, handling and processing. We do this to make sure we are keeping the costs as low as possible for you, whilst selecting the most appropriate mode of transport for your shipment. For this reason, at times we may share only your shipping information, with our trusted warehousing partner, Printful , or to various trusted platforms such as Amazon, Ebay, Salehoo, Doba, Alibaba, Aliexpress, Etsy, Megagoods, Wholesale Central, World Wide Brands using either their internal built-in apps, or our own built-in apps or third party exchanges including Oberlo and Spocket to share your shipping information to our suppliers across these platforms under Home, Apparel, Accessories, Mens and Women and Kids wear, Pets clothing and accessories categories.
- When you purchase something from us, we also share your some of your information such as order number and email address to our shipment tracking system so you can monitor your shipment status on our site.
- Our website and social channels are intended for use by Adults only. We do not knowingly collect any personal information from children under age of 16 in EU (or applicable laws in each country for online purchases). Those under the age of 16 (or applicable laws in each country for online purchases) must not use the Site or provide AubeNord with any Personal Information.
- To provide you with best user experience and tailored content on our Site and through all our channels.
- To efficiently communicate, manage, process and deliver our services (including payment processing, shipping) to you and respond to your questions.
- To communicate with you regarding our services, updates, launches, offers and promotions as well as key user updates.
- To address and communicate any network, service and security issues.
- To monitor, investigate, prevent and action on any violations of our Terms of Service or Acceptable use of our Policies or illegal and suspicious activities.
- We will collect, or use or disclose your Personal Information only with your knowledge and consent, including as set out in the Policy, except where otherwise required or permitted by Law.
- When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
- Consent may be written or oral, expressed or implied. Implied consent can be obtained through a variety of ways and channels, such as when a customer relationship already exists, express consent has previously been given, or the purpose of using the Personal Information is reasonably clear to you.
- Where applicable, should you choose our “quick shopping” option, you expressly authorized us to process and store the data as indicated and necessary for this service activation and delivery. The Card-Verification-Value code (CVV) will only be used for the purchase in progress and will not be stored or processed subsequently as part of your cards data. By giving us your consent to activate this service, you have allowed your data to auto fill for subsequent purchases on our site, so you do not have to enter data in each new process, and as such consent is valid throughout all and each subsequent purchases. You can update/ revoke your consent for this service at any time through My account section – Cards. Your data is stored and transmitted in accordance to confidentiality and main standards of credit cards, debit cards or any other payment methods. In accordance with safely use of our site, you are also responsible to protect and conserve your key/ passwords and keep them confidential.
- If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
- We are part of and work with a network of retailers offering a unique mix of products. We share your Personal Information where relevant with our network of companies and partners so we can notify you about our products, services, rewards and special offers you might enjoy. These notifications can be communicated to you through a number of ways including postal email, postal mail, telephone, text message or other form of contact information that you shared and permitted us with previously.
- On the occasions that we transfer your Personal Information outside of our network to our Partners, distributors or trusted third parties, to act on our behalf by performing such functions such as order fulfilments, packaging delivery, processing credit card payments or providing customer service, we do require such entities to protect the information in a manner that is consistent with this Policy. For these, we use contractual or other appropriate means to ensure compliance by such third parties with this policy and all applicable privacy laws.
- At times, our disclosure of your Personal Information in accordance with this Policy may involve transferring to outside European Union to our other operating territories and third parties. For this, we will ensure it is held in a similar manner and under policies similar to this Policy. Personal Information will not be used or disclosed for purpose other than those in which was collected, except as required by law. We retain such information as long as necessary for the fulfilment of those purposes.
- We maintain all personal information in accordance with our registration with Information Commissionaire's Office, ICO in UK.
- We may retain your personal data for as long as your relationship with us is active by having an Aubenord account, or as otherwise needed to provide you our Services.
- If you choose to terminate your relationship with us either by deleting your account or by contacting us to do so, we may continue to store copies of your personal data as reasonably necessary to comply with law and our legal obligations, to resolve any future disputes, tax obligations, to prevent fraud and abuse, to enforce our agreements, and/or to protect our legitimate interests.
- Personal Information will not be used, stored or disclosed for any other purposes than those for which it was collected (as outlined in this Policy).
- And when making a purchase on our site, your personal data and financial information will be shared to our payment providers and fraud detection provider. We will then share the purchase transaction information and necessary contact details to our partner shipping providers, warehouses, merchants and shipping carriers for onward shipping purposes.
- In some occasions, we may also provide Personal Information to our other partners or third parties such as when to respond to emergencies. Or to assist with identity verification, to prevent fraud and identity theft or to enforce our agreements and property rights.
- We may disclose your personal information if we are required by law to do so in each of our jurisdictions or if you violate our Terms of Service.
- Your Personal Information will be kept as up-to-date, accurate and complete as reasonably possible and as necessary for the purposes of it to be used.
- You may request to access your information on record In order to review and amend it as appropriate.
- In instances where your personal information was provided by a third party, we will refer you to that third party.
- We use Shopify platform and other trusted payment providers (such as Paypal, Amazon Pay, Apple Pay) for payment processing on our site.
- If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
- All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
- PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
- For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
- Please refer to our trusted payment processing partners websites for more information on their privacy statement and terms of service.
- In order for us to deliver you with our full spectrum of services, we work with our trusted and carefully selected third parties with whom we may share some of your personal data, where relevant to support these Services. These information are shared with third parties who provide us with hosting services, communications and content delivery services, data and cyber security services, payment and billing processing services, fraud detection and prevention services, warehousing, fulfilment handling, shipping insurance and processing and carrier services, trusted suppliers and supply platform networks, shipment tracking, web analytics and monitoring, email distribution and monitoring services, session recording services, marketing and promotions services, social network providers and campaign tools, and our legal, regulations and financial advisors, among others (together commonly referred as – “Third Party Services”).
- In general, the third-party providers used by us will only receive, collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. This is usually minimum amount of personal data necessary, depending on their particular roles and purposes in facilitating and enhancing our services and business, and may only use it for such purposes. We only share personal data to our third party service providers that have undertaken to comply with obligations set out in applicable data protection laws.
- Please note certain third-party service providers, such as payment gateways, shipping insurance providers and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
- For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
- In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
- As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
- Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
8. Safeguards and Accountability
- To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
- If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.
- Although no method of transmission over the Internet or electronic storage is 100%, and we cannot guarantee the security of your data transmitted to the website or to our partners; any transmission is at your own risk. We will do our best to protect your personal data, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
- We will not sell your personal information to anyone for any purpose.
- We will retain your information in our records as long as necessary to fulfil our services or till is no longer required (e.g. tax purposes, legal purposes).
- All of our staff who are involved in the processing of your personal data have committed themselves to our policies and confidentiality obligations and shall not access or otherwise process your personal data without authorisation other than for providing you our Services.
- At times, we use trusted third parties to act on our behalf to fulfil orders, deliver packaging, processing credit card payments or providing customer service. And will require our all our partners and third parties to protect any Personal Information they receive from us in compliance with this policy and all applicable privacy laws.
- We cannot be responsible for any personal Information you share or post on our message boards, chat-rooms or by way of other submissions to the public spaces/ domains of our Site and other channels (e.g. social channels). As these areas may be consulted or viewed by anyone visiting these sections, and as such fall outside this policy.
- We cannot be responsible for any loss or damages for improper use of our Site, malicious acts, or when accessing or storing your sensitive Personal Information using untrusted public networks (e.g. untrusted wifi networks, or untrusted public computers), or when not keeping your key/ password confidential or reasonably updated, as they fall outside this policy.
- When you click on links on our store, they may direct you away from our site. Those sites may or may not have privacy policy at all. We are not responsible for those sites and are not responsible for their privacy practices. Your actions on using these links are at your own discretion and we encourage you to read their privacy statements where applicable.
- We provide these links purely for the convenience of our users. These sites may send their own cookies to you and may collect information that would be completely inconsistent with this policy.
- In addition, we encourage you to read and review the privacy policy and terms of use of any third party or services before sharing any Personal Information with them. We do not have any control on their site content nor take any responsibility for it, nor should be implied that we endorse or otherwise recommend such sites or their products or services offered.
- Google analytics: Our store uses Google Analytics to help us learn about store visits and the pages being viewed.
- We use Site cookies to understand useful information about our site traffic, user behaviour and to personalise any future visits you make to our site. Cookies are small text files that are stored on your hard drive, which you have complete control of from your browser settings. They do not give us any personal information about you and you can stop to receive them at any time by modifying your browser configuration. However, if you choose to disable them, you may not be able to access some parts of our pages or benefit from a personalised viewing.
- Here is a list of key cookies that we use at Aubenord. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
- Strictly necessary cookies: These cookies are important to allow you to browse our website, access its secure areas and use our full website features. And are key for the smooth operation of our website. Without these cookies, it is impossible to create a connection to the user profile and/or to use the website in full. For example these cookies can detect your device to deliver you an optimised viewing based your browser type or device type or allows you to sign in to your members account. We also use user-input cookies for the duration of their session to help keeping track of user’s form inputs that span across several pages. We do not use these cookies to collect personal information about you. These cookies are stored on your device until your browser closes.
- Functionality cookies:These cookies provide you with a convenient and a more complete use of our website. They also can help to make your site usage and visit more personalised. These cookies are stored permanently on your device. We use these cookies to remember your previous site choices or information you’ve provided, such as your username, email address, language, or the region you are in. And allows us to tailor your website experience specifically to your preference. Some of the functionality cookies we use include:
- User-specific security cookies: These cookies are set for specific tasks of increasing the security of the service. For instance to detect authentication abuses for a limited persistent duration, like repeated failed login attempts.
- User facing customised persistent cookies: These cookies are used to store a user’s preference regarding a service across our site pages. For example if you agree to use the “remember me” function.
- Load balancing session cookies: These cookies are used for the duration of the session to identify the same server in the pool in order for the load balancer to redirect user requests appropriately.
- Multimedia content player session cookies (or flash cookies): are used for the duration of a session to store technical data needed to play back audio or video content (e.g. image quality, buffering parameters and network link speed).
- Performance cookies:These cookies collect information about how our users use our website, and how often. These cookies are only to gather information for statistical purposes and are not mandatory for the use of our website. However as we are dedicated to delivering a great user experience and use many tools to help us improve our website browsing, we do require you to consent to use them.
- In addition, we use Web Beacons on some of our pages or in some of our email messages. They basically notify us of your visit or if you have received our emails. These are also called sometimes as pixel tags or clear GIFS. And since they are used with Cookies, if you disable your Cookie, then we will only detect an anonymous site visit.
- Please read more on our complete cookie policy here. This way you can learn more on all cookies we use on our site and also how you can protect your privacy on internet.
- By using Aubenord website and services, you acknowledge that you have read and agreed that cookies, web beacons, or similar storage technologies may be placed on your device or computer from which you access our website. You also agree to the terms of our Privacy Policy and Cookie Policy.
- Our website and social channels are intended for use by Adults only. By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
- We do not knowingly collect any personal information from children under age of 16 in EU (or applicable laws in each country for online purchases). Those under the age of 16 in EU (or applicable laws in each country for online purchases) must not use the Site or any of our channels and must not provide AubeNord or any of our channels with any Personal Information at any time. If we find that we have collected Personal Information from a child under age of 16 in EU (or applicable laws in each country for online purchases), we will delete that as quickly as possible. Alternatively, If you believe that a child under age of 16 in EU has given us Personal Information, please contact us at dataprotection@aubenord.com
- We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
- If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
- You have the right to access, rectify, erase and object the information we hold about you based on 1998 data protection act in UK as well as based on European General Data Protection (GDPR) act in 2018.
- Please contact us with your enquiries and we will respond as soon as we can.
- Kindly note, by law we need to retain certain key financial and personal information for tax purposes for up to 2 years. As such we may not be able to agree to deletion of such requests.
- If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please don't hesitate to contact our Data Protection and Privacy Compliance Officer at dataprotection@aubenord.com
- We will inform all individuals who make enquiries or lodge complaints about procedures, as applicable.
- We'll let you know when we've received your complaint, and will start our investigation. At times, we may also call you to update you on how things are going subject to the nature of your enquiry and contact permissions.
- Once we've reviewed your complaint, our aim is to resolve it within 12 working days and always recommend to leave us with your contact email address for a faster response. If it's going to take us longer to respond, we'll keep you up to date on our progress.
- We always aim to resolve your complaint as quickly as possible. However, there are many issues that can be resolved quickly and easily with our FAQs. Check our FAQ help center pages to find out more.
- If a complaint is found to be justified, we will take appropriate actions, including, if necessary, amending our policies and practices.
- If we are unable to resolve your complaint within 8 weeks, you have the right to take your complaint to ICO if you believe there is a problem with the way we are handling your data or if you have any further questions on your rights - https://ico.org.uk/concerns/
This Privacy Policy is effective from 22 May 2019
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